How You Ask
23 / 28Curiosity opens information. Judgment closes it.
Loaded and closed questions feel prosecutorial. Tone and perceived intent matter as much as wording.
Judger mode
“Why haven't you completed this yet?”
“Don't you think customers would prefer option A?”
Learner mode
“What's getting in the way of completing this?”
“How do you think customers would respond to these options?”
Week 2 — Clarity Before VelocitySPXLab.Partners
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